MDHOperations for distributed companies.Discuss a workflow

Operational improvement for distributed teams

Recover the capacity your distributed company is already paying for.

MDH helps distributed teams find and remove operational friction inside recurring cross-functional workflows: unnecessary handoffs, waiting, meetings, duplicated work, manual coordination, and poorly designed automation.

Discuss a workflowSee what the audit produces

Fixed scope. Paid upfront. No implementation engagement required.

The operating problem

The work moved online. The workflow often didn’t get redesigned.

In distributed companies, operating friction is harder to see.

Work waits in inboxes and queues. Ownership becomes unclear between teams. People re-enter the same information across systems. Managers manufacture visibility through status updates and meetings. AI makes individual tasks faster while the overall workflow remains slow.

None of those problems necessarily looks dramatic by itself.

Together, they consume capacity you’re already paying for.

What MDH does

MDH examines how the work actually moves.

We look across the people, handoffs, tools, decisions, waiting time, manual effort, and coordination required to complete a recurring workflow.

Workflow trace / illustrative structure

Cross-functional process

  1. 01IntakeRequest logged
  2. WAIT02ReviewOwner unclear
  3. 03DecisionApproval given
  4. REWORK04HandoffData re-entered
  5. 05CompleteWork delivered

Then we determine what should be:

01Eliminated.
02Simplified.
03Standardized.
04Reassigned.
05Automated.
06AI-enabled.
07Or left human.

The objective is not more technology.

The objective is a better operating system for the work.

Who it’s for

Built for distributed knowledge work.

MDH is initially focused on remote-first and highly distributed companies where meaningful work crosses teams, tools, and functional boundaries.

Typical workflows include

  1. 01Customer onboarding
  2. 02Sales-to-implementation handoffs
  3. 03Approvals
  4. 04Reporting
  5. 05Employee onboarding
  6. 06Project intake
  7. 07Support escalation
  8. 08Proposals
  9. 09Contracts
  10. 10Cross-functional planning

Good candidates usually have one thing in common:

Everyone involved knows the workflow is more difficult than it should be.

The initial engagement

Remote Capacity Leak Audit

Choose one recurring cross-functional workflow.

$1,250Paid upfront.

Over seven calendar days, MDH reconstructs how it actually operates, identifies where paid capacity is being consumed unnecessarily, determines what is causing that friction, and designs a more effective future state.

One workflow.

Seven calendar days.

Fixed scope.

No retainer.

No required implementation engagement.

If MDH identifies implementation work worth doing, you can handle it internally, use another partner, or discuss further work with MDH.

The audit stands on its own.

Audit deliverables

What you receive

Seven practical outputs, designed to be used.

  1. 01

    Current-state workflow map

    How the process actually works today, including meaningful handoffs, decisions, tools, queues, and exceptions.

  2. 02

    Capacity-leak analysis

    Where time is being consumed through waiting, manual effort, meetings, rework, duplication, and coordination.

  3. 03

    Root-cause findings

    Why those leaks exist rather than simply where they occur.

  4. 04

    AI & automation opportunities

    Where technology can meaningfully remove work, and where adding technology would simply automate a bad process.

  5. 05

    Future-state workflow

    A redesigned operating model for the workflow.

  6. 06

    Prioritized 30-day action plan

    What to change first, what can wait, and where additional validation is required.

  7. 07

    Executive readout

    A focused walkthrough of the findings, recommendations, assumptions, and estimated impact.

How it works

One workflow. Seven days.

From evidence to a practical future state.

  1. Step 1

    Choose the workflow

    You identify a recurring cross-functional process that feels slower, more manual, more meeting-heavy, or more frustrating than it should.

  2. Step 2

    Give MDH access to the evidence

    We agree on the minimum people and artifacts necessary to understand the workflow.

  3. Step 3

    MDH reconstructs the real process

    We map the actual workflow rather than relying solely on the documented SOP.

  4. Step 4

    We identify the leaks

    We examine handoffs, queues, ownership, unnecessary work, rework, coordination, meetings, technology, and process variation.

  5. Step 5

    You receive the redesigned workflow

    Within seven calendar days, you receive the audit and a focused executive readout.

Sample Remote Capacity Leak Audit

Sales-to-Implementation Handoff

See how MDH maps a current-state workflow, identifies capacity leaks, separates symptoms from root causes, evaluates automation and AI opportunities, designs a future state, and prioritizes action.

View sample audit
MDH / Capacity Leak AuditNorthvale Software
Current state
Findings

Sample client name and identifying details fictionalized.

Founder

Built by an operator, not an AI agency.

Ian FuchsFounder, MDH

Operational improvement · Strategy & operations · Analytics/BI · Lean Six Sigma · Distributed operations

Ian’s background spans operational improvement, strategy and operations, continuous improvement, analytics and business intelligence, Lean Six Sigma, organizational change, cross-functional workflow design, distributed work, and AI/process enablement.

MDH is built around a simple operating principle:

Improve the work first. Use AI and automation where they create measurable leverage.

Start with one workflow

Have one workflow you would put under a microscope?

Send over the workflow. If it fits the Remote Capacity Leak Audit, we’ll confirm scope and next steps.

Discuss a workflow

Remote Capacity Leak Audit
$1,250 · 7 calendar days · 1 workflow