Privacy Policy

We may collect information you provide directly to us, including:

• your name;
• work email address;
• company name;
• job title or role;
• information you provide when contacting MDH;
• information submitted through the Remote Capacity Leak Audit intake form;
• workflow descriptions;
• information about teams, tools, systems, workflow frequency, and operational problems;
• information about available process documentation or other evidence; and
• other information you choose to provide.

The Audit intake form is intended for business and operational information.

Please do not submit passwords, authentication credentials, payment-card information, protected health information, highly sensitive personal information, or other restricted data through the intake form unless MDH has specifically agreed in writing that such information is necessary and appropriate.

Payments for MDH services may be processed through Stripe.

Stripe hosts the payment experience and processes payment-card information.

MDH does not directly collect or store full payment-card numbers through mdholdings.co.

MDH may receive information from Stripe related to the transaction, such as:

• customer name;
• customer email;
• payment status;
• transaction identifiers;
• amount paid; and
• related payment metadata.

Stripe handles information according to its own terms and privacy practices.

When you submit a Remote Capacity Leak Audit intake form, MDH processes the submission through a server-side endpoint.

The intake is sent through MDH’s transactional email provider to:

ian@mdholdings.co

The current website does not store completed intake submissions in a customer database.

MDH may retain the intake information in its business email and other working materials reasonably necessary to review, deliver, document, and manage the engagement.

Like most websites, hosting providers and other technical service providers may automatically process limited technical information necessary to operate and secure the site.

This may include information such as:

• IP address;
• browser type;
• device information;
• request information;
• timestamps; and
• technical logs.

MDH does not currently use the website for behavioral advertising or third-party advertising targeting.

If MDH later adds analytics or other tracking technologies, this Privacy Policy will be updated as appropriate.

MDH may use information to:

• respond to inquiries;
• determine whether a workflow is appropriate for a Remote Capacity Leak Audit;
• process and administer purchased services;
• review workflow intake information;
• communicate about an engagement;
• deliver the Remote Capacity Leak Audit;
• provide customer support;
• maintain business and transaction records;
• improve MDH services and operating processes;
• protect the website and business from fraud, abuse, or security threats;
• comply with legal obligations; and
• establish, exercise, or defend legal rights.

MDH does not sell personal information to advertisers.

MDH uses third-party service providers to operate parts of the business and website.

These may include providers for:

• website hosting and deployment;
• domain and infrastructure services;
• payment processing;
• transactional email;
• email and productivity services; and
• other operational services reasonably necessary to run MDH.

These providers may process information on MDH’s behalf or as independent service providers under their own privacy terms.

Current material providers include Stripe for payment processing and Resend for transactional email delivery.

Information provided as part of a paid MDH engagement may include non-public business or operational information.

MDH handles such information subject to the applicable engagement terms and any additional written confidentiality obligations agreed with the client.

MDH does not publicly identify a client, publish client-specific findings, or use client-specific engagement information as a public case study without permission.

MDH retains information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• delivering and managing services;
• maintaining appropriate business records;
• resolving disputes;
• enforcing agreements; and
• complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

MDH does not currently maintain a separate website database of Remote Capacity Leak Audit intake submissions.

MDH uses reasonable administrative and technical measures appropriate to the size and nature of the business to protect information against unauthorized access, misuse, loss, or disclosure.

No method of transmission or storage is completely secure, and MDH cannot guarantee absolute security.

Clients should avoid sending unnecessary sensitive information.

MDH may disclose information:

• to service providers supporting the website or business;
• when necessary to process a payment or deliver an engagement;
• when required by law, legal process, or governmental request;
• when reasonably necessary to protect MDH, its clients, users, or others;
• in connection with a merger, acquisition, financing, reorganization, or sale of all or part of the business; or
• with your consent or at your direction.

MDH does not sell personal information to advertisers.

You may contact MDH to request access to, correction of, or deletion of personal information that MDH maintains about you.

Some information may need to be retained for contractual, legal, security, accounting, or legitimate business purposes.

Requests may be sent to:

ian@mdholdings.co

MDH may need to verify the identity or authority of the person making the request before acting on it.

The MDH website may link to third-party websites or services.

Their privacy practices are governed by their own policies.

MDH is not responsible for the privacy practices of third parties.

MDH provides business-to-business services and does not intentionally collect personal information from children.

The website and MDH services are not directed to children.

MDH may update this Privacy Policy as the website, services, or data practices change.

The effective date at the top of the policy will be updated when material changes are made.

Questions or requests regarding this Privacy Policy may be sent to:

MDH

Meridian Data Holdings LLC

ian@mdholdings.co

mdholdings.co